Shipping policy

Processing time. Every piece is made to order in our workshop. Orders are ready to ship in 3–5 business days. Personalized and engraved pieces may take a little longer; we will let you know if that is the case with your order.

Shipping cost and delivery. Free express worldwide shipping on every order. Once dispatched, express delivery typically takes 3–5 business days. Delivery estimates are not guaranteed and do not account for carrier delays, customs processing, or severe weather.

Customs and import taxes. For deliveries within the United States, all import duties and fees are included in the price you pay at checkout. There is nothing further to pay on delivery.

For deliveries outside the United States, you may be charged import duties, taxes, or customs fees by your local authorities when the package arrives. These charges are set by your country and are not included in our prices. If you would like to know how these fees will be handled for your order, message us before you buy. We are not responsible for delays caused by customs processing.

Tracking. You will receive a tracking number by email once your order ships. If your parcel has not arrived within the estimated window, email rossanofinejewelry@gmail.com and we will chase the carrier with you.

Lost packages. Please contact us immediately if you believe your package has been lost in transit. If your order is marked as delivered but you have not received it, first contact your local postal service — some packages require signature confirmation and may be held for collection. If the package cannot be located, we can remake your order on payment of a replacement fee.

Packaging. Every order arrives in a gift box with a 14K Gold Certificate. Each piece is inspected twice before it is packed.

Wholesale. We are happy to work with online and offline retailers. For wholesale enquiries, email rossanofinejewelry@gmail.com with details.